SAINT FRANCIS WINS THREE CQIA SILVER INNOVATION PRIZES - Hospital Cited for Measures Streamlining Healthcare Delivery

(HARTFORD, Conn.) – Saint Francis Hospital and Medical Center has been named a recipient of three Connecticut Quality Improvement Award Silver Innovation Prizes.

The Hospital was recognized for projects that streamlined care for patients in three critical areas of healthcare: the treatment of heart attacks, transferring patients from the Emergency Department to nursing units, and vaccinating staff against seasonal influenza outbreaks.

“Saint Francis has a 111-year mission of unparalleled patient care. These awards recognize the ingenuity and expertise of our dedicated staff, who constantly are seeking new and better ways to meet the needs of our patients,” said Christopher M. Dadlez, President and Chief Executive Officer.

The CQIA Silver Innovation Award is sponsored by the Connecticut Quality Improvement Award, the nation’s oldest, state-level quality award program. The competition uniquely employs the Malcom Baldridge National Quality Award for Performance Excellence criteria and is the only state award among 32 other state quality awards that sponsors an annual innovation prize.

The awards are the result of work by task forces that were charged with developing new and innovative protocols to ensure the unencumbered delivery of healthcare services.

“The changes implemented by these task forces have significantly improved protocols for treating heart attack patients, ensuring that they rapidly receive the highest quality care for optimized treatment and recovery,” said Daniel Diver, M.D., Chief of Cardiology.

The heart attack and Emergency Department task forces both focused on streamlined processes designed to ensure that patients are treated in the most expeditious manner possible.

“We developed a ‘lean team’ that cut the waiting time for patient transfers by nearly two thirds by employing a new hand-off communication process,” said Carol Kupec, R.N., Manager, Emergency Nursing.

In the case of the influenza vaccination effort, a concerted outreach resulted in increased numbers of staff members being immunized.

“We sent nurses and vaccine out to the floors of the Hospital and immunized significantly greater numbers of our employees than ever before. The ease and convenience of this approach enabled caregivers to take advantage of this service without disrupting their delivery of patient care,” said David Neville, Infection Control Coordinator.

“These awards demonstrate Saint Francis’ commitment to delivering the highest quality medical services to the patients entrusted to our care. Our quality improvement program is continuous and uncompromising,” said Mary Inguanti, R.Ph., M.P.H., Vice President for Operations and Quality.

Founded in 1897, Saint Francis is a major teaching hospital licensed for 617 acute inpatient beds and 65 bassinets and is the largest Catholic hospital in New England.