Service is First in the Northeast
(Hartford, Conn.) – Saint Francis Hospital and Medical Center is taking an innovative approach that is revolutionizing patient satisfaction in the emergency room.
Beginning today, InQuicker, a web-based service, will enable patients with non-emergency conditions to minimize wait times in the emergency room by opting to wait for their visit from the comfort of home.
With the InQuicker free online service, patients can request a visit for up to two hours in advance. Nationwide, 9 out of 10 InQuicker users are seen by a health care professional within 15 minutes of their projected treatment times.
InQuicker is not an appointment or reservation service, as the nature of ER triage does not allow for the scheduling of medical treatment. Instead, the InQuicker system estimates treatment times based on patient traffic conditions and allows its users to wait from home instead of in the waiting room. InQuicker users do not affect the wait time of other ER visitors at Saint Francis.
To be seen by a healthcare professional within 15 minutes of their arrival, InQuicker users must provide all requested information during the online check-in process. In the event of an unexpected delay, InQuicker users receive real-time notifications via email or phone.
“When requesting a visit through InQuicker, patients are asked to fill out information about their medical history and symptoms,” said Steven Wolf, M.D., Chairman, Department of Emergency Medicine. “Not only does this eliminate a portion of the paperwork a patient must provide upon arrival, it allows nurses and physicians to know what to expect before the patient arrives. This is valuable, time-saving information for staff to know,” concluded Wolf.
“We have seen many hospitals across the state use ‘ER Wait Times’ as a tool to give patients an idea of how long it will be before they are seen,” said Christopher Dadlez, President and Chief Executive Officer, Saint Francis Hospital and Medical Center. “We believe InQuicker takes that approach one step further by allowing the patient greater flexibility in their busy lives,” concluded Dadlez.
The InQuicker system is designed to filter certain symptom keywords that may indicate a life-threatening or limb-threatening medical condition. If those key words appear, patients are immediately prompted to call 9-1-1 or to go straight to the nearest emergency room.
For more information about the InQuicker online check-in system, please go to www.InQuicker.com.
About Saint Francis
Saint Francis Care is an integrated healthcare delivery system established by Saint Francis Hospital and Medical Center, an anchor institution in north central Connecticut since 1897. Licensed for 617 beds and 65 bassinets, it is a major teaching hospital and the largest Catholic hospital in New England. Other major entities of Saint Francis Care include The Mount Sinai Rehabilitation Hospital, the Connecticut Joint Replacement Institute, the Hoffman Heart and Vascular Institute of Connecticut, the Saint Francis/Mount Sinai Regional Cancer Center, and the Joyce D. and Andrew J. Mandell Center for Comprehensive Multiple Sclerosis Care and Neuroscience Research. It services are supported by a network of five major Access Centers and eight additional medical office centers sited throughout the region. For more information, visit www.stfranciscare.com